Where To Get My Fitbit Repaired

If your Fitbit isn't working like it should (or non at all) AND it'due south covered under the Fitbit warranty, you lot can make a warranty claim.

The trick is to figure out if your device is even so covered under warranty AND if your device's damage is from a manufacturing defect or problem OR regular vesture and tear.

Related reading

• How to contact Fitbit client support about problems and warranty info
• Find your Fitbit's series number
• How practice I turn off and shut down my Fitbit?
• Got a new or replacement Fitbit? How to set it up, so yous don't lose data
• Cancel Fitbit Premium or Omnibus using your iPhone, Android, computer, or the spider web

What coverage does the Fitbit warranty offer?

Fitbits includes a standard ane-year express warranty for the US and ii years for the European Economical Area (EEA) roofing both the device and the wristband(due south) that came packaged with the device.

If y'all purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the appointment of purchase.

Fitbit'due south standard warranty covers manufacturer defects just does not cover whatsoever incidental or intentional damage similar cosmetic impairment such as scratches and dents.

The company also offers an extended warranty for US customers chosen the Fitbit Protection Program (FPP) through Square Trader,roofing your device for 2 total years.

FPP is only bachelor for Fitbit products purchased in the U.s.a. from Fitbit's online store.

This protection plan too covers some accidental impairment. You must purchase FPP within 30 days after your purchase.

Warranties first from the date of auction or shipment, or if you lot received it as a gift without proof of purchase, from the engagement, you first set up and connect your gifted Fitbit to the Fitbit app or Fitbit's website.

You lot tin can check your activation date on some Fitbits by going to Settings > About > Device Info > Organization Info. Look for your Activation Date. This is the day you starting time activated this Fitbit and the appointment when your warranty starts.

If your Fitbit is past the warranty period and the warranty expired

When verifying your warranty information, you may exist told that your product doesn't meet Fitbit's warranty policy's replacement requirements.

Contact Fitbit Help anyhow, and if they aren't willing to help you under the device'due south warranty, ask for a disbelieve for client goodwill and loyalty.

Review how you purchased your Fitbit

Another option is to check how you purchased your Fitbit. Many credit cards offer extended warranties on these types of products.

You may fifty-fifty be eligible for an extended warranty replacement.

Cheque with your card issuer to discover out their policies and card benefits. Many double the manufacturer's warranty by default.

The rule of thumb is you must have paid for the entire purchase using that carte du jour to qualify.

Before you contact Fitbit for warranty service

1. Make sure you verify your Fitbit warranty coverage (1 year for US customers and 2 years  fo EU from the appointment of purchase or 90 days for refurbished devices)
   1. If you do non have a receipt and received the Fitbit every bit a souvenir, the warranty starts when yous first use the device and connect it to the Fitbit app or online Fitbit dashboard.
   2. View your device's activation date, which is the solar day your device'south warranty begins. The activation date is the day you lot ready upwardly your device.
   3. Did your warranty already run out? Check with your credit carte visitor or ask if Fitbit tin can offer discounts on potential replacements
2. Know the serial number for your device
3. Accept available your Fitbit account details, including the email associated with the Fitbit app, your Fitbit account, and your device

Where is your Fitbit'due south serial number?

Unlike Apple tree, Garmin, and other smartwatch manufacturers, Fitbit does not include an option in their app to review device information like series numbers.

For Fitbit smartwatches,

1. Become to your Fitbit'south Settings app.
2. Scroll and tap Well-nigh > Regulatory Informationor Device Info > Regulatory Info.
3. Look for your serial number there, ordinarily 12 characters containing numbers and letters.

Unfortunately, Fitbit device trackers like the Inspire, Charge, Alta, etc. and newer model Fitbit smartwatches exercise not include the series number in the Settings screens

Locate the original Fitbit box and packaging

For these Fitbit devices, the serial number tin be constitute in the original box or, in some cases, in the original purchase receipt.

If you have your Fitbit'due south original packaging (commonly a box), locate the label with the barcode(south). Under the non-UPC code, you find your device's serial number.

There are two barcodes on your Fitbit's original packaging box.  One is the usual UPC, and the other, the longer i, is the serial number.

Don't have your Fitbit's box or original packaging?

When yous don't have the Fitbit box and bought your device directly from Fitbit's online store, review whatsoever emails from Fitbit confirming your order and shipment.

If you lot kept the invoice included with the shipment, yous might also detect the serial number listed there.

For Fitbits purchased elsewhere, look at the sales receipt.

It may list your device'southward serial number with the sale since many companies browse this bar lawmaking as well during the sale.

Finally, if you lot cannot locate your Fitbit'southward serial number, try reaching out to Fitbit support (alive chat is a skilful option hither.)

Ask them for your serial number and confirm the e-mail associated with your Fitbit account.

How to submit a warranty claim with Fitbit

You lot must contact Fitbit back up via Twitter, e-mail, phone call, or alive chat to brand any warranty claim.

At that point, the Fitbit back up person reviews and verifies your warranty coverage and guides you through your options, including whatever  required return authorizations.

Fitbit requires that you obtain a return dominance from one of their customer service representatives beginning.

After getting a render authorisation code, do the following

1. Include that return authorization information with your returned production
2. Add together a copy of your original buy receipt to your shipment
3. If possible, support your Fitbit's data to the app by syncing your device and/or consign your data from your online Fitbit account using your business relationship's dashboard Data Export setting
4. For privacy, we also recommend you lot return your device to manufactory settings by erasing all the information on your device
   1. For smartwatches like the Sense, Ionic, and Versa Series, get to Settings app > Well-nigh > Factory Reset
   2. For trackers like the Charge or Inspire, go toSettings > Clear User Data or Settings >Virtually > Clear User Data
5. Just transport in the part of the device that's causing problems. For example, if it's your Fitbit Versa, do not ship in the charger or the bands
6. Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping characterization. For the fastest service, consider shipping it at your own expense via your preferred carrier
7. Send the Fitbit device to Fitbit in its original packaging or packaging that protects the particular from harm and damage during shipment. Nosotros highly recommend y'all ship it with a tracking number and provide that tracking number to Fitbit Help

In one case you submit a warranty claim, Fitbit will either repair or supervene upon your device.

1. Repair the Product at no charge, using new or refurbished replacement parts
2. Replace the Product with a new or refurbished production at no additional cost

When replaced with a new or refurbished unit, that unit of measurement will either have a 30-twenty-four hours warranty or the rest of your electric current warranty, whichever is longer.

Does a replacement Fitbit come with a new warranty?

No, a replacement Fitbit does not come with its ain warranty. Instead, your replacement is covered past your original Fitbit's warranty.

And so if you replaced your Fitbit after 6 months of buying, the replacement Fitbit would have the remaining 6 months of coverage.

Fitbit will keep a record of both devices, showing the date your Fitbit was replaced and the series numbers of both the original and replacement devices.

Did your Fitbit band break or first peeling?

Fitbit also guarantees its bands during the warranty menses.

What Fitbit covers for its broken band warranty

• Defective bands including defects in materials and quality nether normal utilize
• Bands that pause through no fault of your own–for example, bands that break loose from the metal clasp
• Fitbit does Non cover damage due to normal wear and tear, accidents, improper use, or any cosmetic impairment such as scratches, dents, then forth

So if your device's original in-box accompaniment band broke and is covered, y'all can file a claim for Fitbit band replacement.

1. Accept photos of your ring to prove the problems with the claim
2. Have your original receipt available for proof of purchase to upload to testify your band is covered under warranty

Fitbit limits band replacement claims to ane band per device every four months.

If you have an issue with a separately purchased accessory band or a previously replaced ring, contact Fitbit Client Back up via the in a higher place methods.

Looking for Fitbit's return policy? How to return a faulty Fitbit

Commencement, if you purchased your Fitbit from a third-party retailer, contact that retailer to make up one's mind their return policy.

Secondly, Fitbit does not outcome whatsoever device exchanges. Instead, Fitbit refunds the price y'all paid for the device, and yous can order a new device if desired.

If you lot desire a replacement, make a warranty claim instead of a return claim.

When your device is institute to exist defective within its warranty period, it may be eligible for replacement.

To qualify for a refund from Fitbit, meet the following

1. Request a return authorization inside 45 days of your shipment date
   1. For vacation purchases fabricated between Nov and December, you must asking a return authorization by 31st of Jan or 45 days from the date of shipment, whichever is longer
2. Send in both the device and all accessories, including all parts included in the original packaging, in a good physical condition
3. Include the return authorization number with your return, along with a copy of your original sales receipt (if available) or a notice that the Fitbit was received as a gift
4. Fitbit does non refund any commitment and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT)

If your return fails to see whatsoever of the above atmospheric condition, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original cost.

Source: https://www.myhealthyapple.com/how-do-i-get-my-fitbit-repaired-or-replaced-under-warranty/

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